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Service Policy

Companies in the pre-sale and after-sale process adhere to the "market-oriented, customer-centric" business philosophy, strict demands on themselves, to provide customers with quality products and services to achieve maximum customer satisfaction.

1, Warranty: equipment for one year free warranty or 2000 hours of continuous operation within one year, whichever comes first, consumables (such as light bulbs, steel brushes, fuses, handles, water guns, universal joints, saw belt, etc.) and man-made damage excluded.

2, The service period: free warranty period, lifetime supply of paid services.

3, Service Requirements: The company set up a customer service center to provide timely customer hotline service, warm and detailed answers to customer problems. Received a repair call, give reply within 12 hours, a working days to give solutions.

4, Customer complaints: the company received customer complaints, customer complaints in the detailed records on customer complaints, and then referred to the relevant departments, to ensure the fastest processing results are given to the customer a satisfactory answer.
5, Customer surveys: Marketing Department based on "customer classification table" regularly conducted a sample survey on customer satisfaction by way of personal and telephone interviews to conduct, or by letter, E-mail or fax issue "Customer Satisfaction Survey" , conduct customer satisfaction surveys.